Pre-Appointment Guide

Thank you for booking with The Red Mare Equine Recovery. Please review the following appointment guidelines to help maintain a safe and smooth cryotherapy session for your horse, handler, and technician.

Modern landscaped garden showcasing professional outdoor design.
Modern landscaped garden showcasing professional outdoor design.
Modern landscaped garden showcasing professional outdoor design.

Before Your Appointment

Before Your Appointment

At The Red Mare Equine Recovery, safety, professionalism, and respectful horse handling are a priority for every appointment. We strive to create a calm and controlled environment for the horse, owner, handler, technician, surrounding property, and equipment at all times. Clear communication, proper preparation, and safe handling standards help support a positive experience for everyone involved.

At The Red Mare Equine Recovery, safety, professionalism, and respectful horse handling are a priority for every appointment.

We strive to create a calm and controlled environment for the horse, owner, handler, technician, surrounding property, and equipment at all times.

Clear communication, proper preparation, and safe handling standards help support a positive experience for everyone involved.

Horse-First Care

Please review the following before your appointment to help maintain a safe and smooth cryotherapy session.

To help create a calm, controlled, and horse-first experience for everyone involved.

Horse must be clean and completely dry
Horse must be clean and completely dry
Remove mud, sweat, oils, and topical products
Remove mud, sweat, oils, and topical products
Safe restraint setup required
Safe restraint setup required
Non-owner handlers must be 18+
Non-owner handlers must be 18+
Go-to-Market – Actionable playbooks to drive revenue
Go-to-Market – Actionable playbooks to drive revenue
Avoid strenuous exercise 45 minutes before/after
Avoid strenuous exercise 45 minutes before/after
Disclose injuries, medications, or sensitivities
Disclose injuries, medications, or sensitivities
Sensitive horses may require gradual acclimation
Sensitive horses may require gradual acclimation
Services may be paused if conditions become unsafe
Services may be paused if conditions become unsafe
Signed liability waiver required before treatment
Signed liability waiver required before treatment
24-hour notice required for cancellations or rescheduling*
24-hour notice required for cancellations or rescheduling*

*After the 24-hour cancellation window has passed, appointment changes or rescheduling requests must be made directly by phone or text with The Red Mare Equine Recovery and cannot be modified through the booking portal.

At The Red Mare Equine Recovery, safety, professionalism, and respectful horse handling are a priority for every appointment.

We strive to create a calm and controlled environment for the horse, owner, handler, technician, surrounding property, and equipment at all times.

Clear communication, proper preparation, and safe handling standards help support a positive experience for everyone involved.